1. Acceptance of Terms

By accessing or using GPAI ("the Service"), operated by Turing Co., Ltd. ("we", "us", or "our"), you agree to be bound by these Terms of Service. These terms apply to all users—students, teachers, and parents.

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2. Eligibility

• You must be at least 13 years old to use GPAI
• We do not permit users under 13 and do not knowingly collect information from children under 13
• If we discover we have collected information from a child under 13, we will delete it immediately
• Parents may contact help@gpai.app to request deletion of their child's information
• Users aged 13-17 should have parental permission before subscribing to paid plans
• You are responsible for maintaining the security of your account

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3. Description of Service

GPAI provides AI-powered educational tools including:

• Solver: AI-assisted math and science problem solving with step-by-step explanations
• Visualizer: Interactive visual learning tools for complex concepts
• Cheatsheet: Quick reference guides and formula sheets for study

The Service is available via web and mobile applications.

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4. User Content

• You retain ownership of content you upload (assignments, videos, text)
• By uploading, you grant GPAI a non-exclusive, worldwide license to use, store, and process your content for providing and improving the Service
• We will not share your content with other users without your consent
• We may remove content that violates these terms

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5. Prohibited Conduct

You must not:

• Upload illegal or infringing content
• Interfere with Service operations
• Attempt unauthorized access
• Use automated systems without permission
• Violate any applicable laws

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6. Payment Processing

Web Payments

Our web payments are processed by Dodo Payments. Dodo Payments is the Merchant of Record for all web orders.

• Dodo processes all payments and appears on your credit card/bank statement
• Supported methods: Credit/Debit cards, Apple Pay, Google Pay, UPI
• For billing inquiries: contact Dodo Support or email help@gpai.app

Mobile App Payments (In-App Purchases)

Mobile subscriptions are processed through Apple App Store or Google Play Store.

• Apple/Google are the Merchants of Record for in-app purchases
• Payment processing follows Apple/Google policies
• Refunds must be requested through the respective app store
• We use RevenueCat to manage subscription status

For questions about the Service itself (not billing), contact help@gpai.app

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7. Subscriptions, Billing & Auto-Renewal

Subscription Plans

We offer individual (Plus) and team subscription plans. Current pricing and plan details are available at gpai.app/pricing.

Automatic Renewal

AUTOMATIC RENEWAL NOTICE

• Your subscription automatically renews at the end of each billing period until you cancel
• You authorize the payment processor to charge your payment method automatically

Team Plan Billing

• Minimum 5 seats included in base price
• Additional seats beyond 5 are billed monthly
• Prorated billing: Seats added mid-cycle are charged proportionally
• Peak-based billing: You are charged for maximum seats used during the period
• Only the Team Owner can manage billing and cancel the subscription

Changes to Subscription Plans, Credits, Limits and Pricing

We may modify subscription plans, pricing, features, usage limits, or credit allocations from time to time to reflect changes in our Services, educational offerings, or business needs.

• Existing subscribers: new prices apply at next renewal
• You may cancel before the new price takes effect
• Where a change materially affects your access to the Services or learning content, we will provide reasonable advance notice through the Service, by email, or by updating these Terms.
• We do not guarantee that any specific feature or learning outcome will remain available for the duration of a subscription.

How to Cancel

• Web: Account → Settings → Subscription → Cancel
• iOS: Settings → Apple ID → Subscriptions → GPAI → Cancel
• Android: Play Store → Subscriptions → GPAI → Cancel
• Or email help@gpai.app
• Cancellation takes effect at the end of your current billing period
• No partial refunds for unused portions of the billing period

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8. Refund Policy

Mobile In-App Purchases

• Refunds are handled by Apple or Google, not GPAI
• Apple App Store: Request via Settings → Apple ID → Purchase History or reportaproblem.apple.com (typically within 14 days)
• Google Play Store: Request via Play Store → Order History (typically within 48 hours, up to 15 days in some cases)
• GPAI cannot process refunds for in-app purchases

Team Plan Refunds

• Refunds are evaluated on a case-by-case basis
• Unused seats may be eligible for credit toward future billing
• Contact help@gpai.app for Team billing inquiries

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9. Billing Disputes & Failed Payments

Failed Payments

If your payment fails, we will:

1. Notify you via email
2. Retry the charge according to processor policies
3. Suspend Pro access after failed attempts

Update your payment method at Account → Settings → Subscription

Billing Disputes

• For billing errors, contact help@gpai.app within 60 days
• We will investigate and respond within 10 business days
• Chargebacks filed without contacting us first may result in account suspension

Invoices & Receipts

• View billing history: Account → Settings → Subscription → Invoices
• Download PDF receipts for your records
• Team Plan: Detailed seat usage breakdown available

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10. Disclaimers

• The Service is provided "as-is" without warranties
• AI-generated content may contain errors and should be independently verified
• Never rely solely on GPAI for high-stakes academic decisions (e.g., final exams, critical assignments)
• GPAI is a study aid, not a substitute for professional instruction
• We are not responsible for academic consequences resulting from reliance on AI-generated content
• You are responsible for your academic decisions based on AI outputs
• We do not guarantee uninterrupted service

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11. Limitation of Liability

• Our total liability shall not exceed the amount you paid in the 12 months before the claim
• We are not liable for indirect, incidental, or consequential damages
• Some jurisdictions do not allow these limitations, so they may not apply to you

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12. Account Termination

• We may suspend or terminate accounts that violate these Terms
• We will provide 7 days notice before termination (except for severe violations)
• Upon termination, you may request export of your data within 30 days
• Termination does not relieve you of payment obligations already incurred

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13. Intellectual Property

• GPAI, its logo, and all software, content, and features are owned by Turing Co., Ltd.
• You may not copy, modify, distribute, or reverse engineer any part of the Service
• "GPAI" is a trademark of Turing Co., Ltd.

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14. Privacy

We collect and use your data per our Privacy Policy. We share minimal data with service providers as necessary.

For Users in the European Economic Area (EEA)

• Legal Basis: We process your data based on contract performance, legitimate interests, and where applicable, your consent
• Your Rights: Access, rectification, erasure, data portability, restriction of processing, objection to processing
• Data Transfers: Your data may be transferred to countries outside the EEA. We use Standard Contractual Clauses to protect your data
• Contact our DPO: privacy@gpai.app

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15. Copyright (DMCA)

We respect intellectual property rights. If you believe content infringes your copyright, contact help@gpai.app with:

• Identification of the copyrighted work
• Location of the infringing material
• Your contact information
• A statement of good faith belief

We will terminate accounts of repeat infringers.

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16. Dispute Resolution

Informal Resolution

Before legal action, contact help@gpai.app to attempt resolution within 30 days.

For Korean Users

한국소비자원 (consumer.go.kr) 또는 전자거래분쟁조정위원회를 통한 분쟁조정이 가능합니다.

For US Users

You may have rights under state consumer protection laws including small claims court access.

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17. Governing Law

These Terms are governed by Korean law, except where consumer protection laws of your jurisdiction prohibit such choice.

For U.S. users: You may have additional rights under U.S. federal and state consumer protection laws (including FTC Act, state auto-renewal laws) that cannot be waived by these Terms.

Korean Users - Right of Withdrawal (청약철회권)

한국 사용자는 전자상거래법에 따라 구매일로부터 7일 이내 청약철회가 가능합니다. 단, 디지털 콘텐츠 이용을 시작한 경우 철회가 제한될 수 있으며, 이에 대해 사전 동의를 받습니다.

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18. Changes to Terms

We may update these Terms. Significant changes will be posted 30 days in advance. Continued use after changes constitutes acceptance.

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19. Contact & Business Information

Turing Co., Ltd.

Questions? Email help@gpai.app